Returns for Normal Equipment (Rackets, Rubbers, Blades, and Balls)
- You can return this equipment if unused and in original packaging and the return is shipped out within 30 days of receiving the items with the a tracking link.
- The equipment must be in brand new and re-sellable condition.
- Shoes can be returned as long as they were not worn for actual play, which would wear out the soles and add odour to the shoes. Please simply put on the shoes, walk around and test the grip, and then decide to return it without prolonged use.
- Return shipping is paid by the customer, and a refund of the purchase price (minus the shipping part of your order) will be given once the order is returned and upon passing inspection. If the order had free shipping, the shipping price will be deducted from the refundable amount.
- Custom-assembled rackets CANNOT be returned since they have already been custom cut and assembled.
- Used items cannot be returned and are final sale.
- Contact us to initiate a return before sending the goods.
- Please package the goods safely to ensure that they are in re-sellable condition.
Returns for Tables and Robots
There are currently no returns on tables or robots, unless otherwise specified. However, if you have any issues with yours, please contact us so we can make it right.
Let us make it right.
Even if a return isn’t an option, talk to me and I’ll see if there’s any way to fix the issue for you. I want all customers to be happy with their orders!
The products I ordered were exactly as I expected and were sent quickly. The materials I ordered were to replace the rubber on my paddle for the first time. I was very pleased with the result and feel I now have more control of my shots.I will definitely be ordering more products in the future from Smash Table Tennis.
Dealing with Mash Table Tennis was a great experience. Finding what I needed online was a breeze, reasonable cost for the product and delivery was fast. Would deal with them again without hesitation.
I think the inventory here is reasonably priced and Arthur is kind and prompt in responding to any queries you may have. He made a few accommodations to make sure I would receive my racket on time. I very strongly recommend people to have a look here for any of their Table tennis related needs.
Arthur is very personable and knowledgeable
Arthur is just amazing. Helped me every step of the way to have the best customer experience. Definitely recommend!
the owner Arthur is super friendly and willing to go extre mile to help you.
I am glad to receive my new paddle and ready to go to the next level 🙂 thanks for the awesome follow-up until the receipt of my package!
Arthur was really helpful and prompt in his response. Has a good inventory of rubbers and other accessories, I was able to find the one I wanted. One of the few places I found for TT stuff..
The ordering process is very smooth. Product delivery is fast, and they can répond to my inquiries in time.