Return Policy

Returns for Normal Equipment (Rackets, Rubbers, Blades, and Balls)

  1. You can return this equipment if unused and in original packaging and the return is shipped out within 30 days of receiving the items with the a tracking link.
  2. The equipment must be in brand new and re-sellable condition.
  3. Shoes can be returned as long as they were not worn for actual play, which would wear out the soles and add odour to the shoes. Please simply put on the shoes, walk around and test the grip, and then decide to return it without prolonged use.
  4. Return shipping is paid by the customer, and a refund of the purchase price (minus the shipping part of your order) will be given once the order is returned and upon passing inspection. If the order had free shipping, the shipping price will be deducted from the refundable amount.
  5. Custom-assembled rackets CANNOT be returned since they have already been custom cut and assembled.
  6. Used items cannot be returned and are final sale.
  7. Contact us to initiate a return before sending the goods.
  8. Please package the goods safely to ensure that they are in re-sellable condition.

Returns for Tables and Robots

There are currently no returns on tables or robots, unless otherwise specified. However, if you have any issues with yours, please contact us so we can make it right.

Let us make it right.

Even if a return isn’t an option, talk to me and I’ll see if there’s any way to fix the issue for you. I want all customers to be happy with their orders!

Excellent
Based on 103 reviews
J Bird
J Bird
2024-05-21
Great service from Arthur! Order filled and shipped right away. Nittaku 3* premium 40+ balls are as good as it gets. I will definitely order again from Smash Table Tennis.
Jack MK
Jack MK
2024-05-21
This is my first time to order from this shop. I ordered two Butterfly rubber and glue. I like the fast next day delivery and no problem with the quality of the product.
Ramakrishnan
Ramakrishnan
2024-05-20
Very good experience, Arthur being a player himself, asked for a video of my daughter and suggested a good custom racket. The quality of assemble was very good and delivered ontime.
Andrew Medley
Andrew Medley
2024-05-17
I had a great experience with the Smash Table Tennis Shop. Arthur Liu was very helpful with advice on my new blade and rubber. I am very satisfied with the service I received and recommend them for anybody who is looking for sound advice and timely delivery. - Andrew Medley
E CC
E CC
2024-05-17
Experienced and knowledgeable seller, delivery was very fast, items as described, reasonable prices, would recommend...
Johnny
Johnny
2024-05-17
Great follow-up and in-depth understanding of playing preferences to match with best racket configuration. Recommended!!
Cesar Yarleque
Cesar Yarleque
2024-05-17
I'm very satisfied with Smash Table Tennis, the quality professional for the customers is great , the answers, solutions and delivery quickly, very recommended.
Ilya Nepogodin
Ilya Nepogodin
2024-05-17
Arthur was super helpful both with selecting the equipment and getting it to me fast. Great experience. Highly recommended
Jimmy Gong
Jimmy Gong
2024-05-16
I had great experiences with Arthur. Good selection of items on his website and his customer service was top-notch. Very friendly and helpful person. If you ever need anything or help with something, then don't hesitate to send him an email and he'll get back to you relatively quickly.
Vivek Kurdikeri
Vivek Kurdikeri
2024-05-16
Arthur is awesome. I needed consulting to buy right equipment for kid in the family. Arthur helped narrow down options. Orders went smooth and response time was great. We had the custom racket in days delivered. Thank you Arthur.